Last Updated:
This privacy policy is compliant with GDPR, CCPA, and UAE data protection laws.
Our Commitment to Your Privacy
DGTIA is committed to protecting your privacy and personal data in accordance with international standards including GDPR, CCPA, and UAE Federal Law No. 2 of 2019 concerning the use of Information and Communication Technology in Health Fields, as well as the UAE Data Protection Law.
Data Controller
Company Name
DGTIA
Registration Number
AMC-BLA-B.C-6010856
Data Protection Officer
Jurisdiction
United Arab Emirates
Information We Collect
We collect and process personal data only when necessary and with your explicit consent. We categorize the data we collect as follows:
Personal Information
- Name and contact details
- Email address and phone number
- Company information
- Job title and role
Technical Information
- IP address and location data
- Browser type and version
- Website usage patterns
- Device information
Legal Basis for Processing
We process your personal data based on the following legal grounds under UAE and international law:
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Service delivery and support | Contract performance | Duration of contract + 7 years |
| Marketing communications | Consent | Until consent withdrawn |
| Legal compliance | Legal obligation | As required by law |
| Website analytics | Legitimate interest | 2 years |
How We Use Your Information
We use your personal data exclusively for legitimate business purposes:
Service Delivery
Providing our digital transformation and consulting services
Communication
Responding to inquiries and providing customer support
Legal Compliance
Meeting regulatory requirements in UAE and GCC
Information Sharing and Disclosure
We Do NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following limited circumstances:
Service Providers
Trusted partners who assist in delivering our services (under strict confidentiality agreements)
Legal Requirements
When required by UAE law, court orders, or regulatory authorities
Business Protection
To protect our rights, property, or safety, or that of our clients
With Your Consent
When you have explicitly given us permission to share your information
Data Security Measures
We implement comprehensive security measures to protect your personal data:
End-to-End Encryption
All data is encrypted in transit and at rest using industry-standard protocols including TLS 1.3 and AES-256
Access Controls
Strict access controls, multi-factor authentication, and role-based permissions
Regular Audits
Quarterly security assessments, compliance monitoring, and vulnerability testing
Secure Infrastructure
Data stored in secure, UAE-based cloud infrastructure with ISO 27001 certification
Your Data Protection Rights
Under UAE law and international standards, you have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you, including how it's used and shared.
Right to Rectification
Correct any inaccurate or incomplete personal data we have about you.
Right to Erasure
Request deletion of your personal data when no longer necessary or you withdraw consent.
Right to Object
Object to processing of your data for marketing purposes or legitimate business interests.
Right to Portability
Receive your data in a structured, machine-readable format and transfer it to another service.
Right to Withdraw Consent
Withdraw your consent at any time where processing is based on consent.
International Data Transfers
We primarily process and store your data within the UAE. Any international transfers are conducted with appropriate safeguards including Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), and only to countries with adequate data protection laws or under approved transfer mechanisms recognized by the UAE Data Protection Authority.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. For detailed information about our cookie practices, please see our Cookie Policy.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Children's Privacy
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with the new "Last updated" date
- Sending you an email notification if material changes occur
- Displaying a prominent notice on our website for significant updates
Contact Us for Data Protection Inquiries
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
Phone
+971 55 512 5622Office Address
AMC-BLA-B.C-6010856, AMC - Boulevard-A Building,
Ajman Media City, Ajman, United Arab Emirates